In this policy ‘we’ or ‘us’ are Active Social Media Ltd. Company Number 09066824. We are a Social Media Consultancy company whose registered office is Lower Ley Barn, Lower Ley Lane, Minsterworth, Gloucester, GL2 8JT.
Why do we collect your data?
We collect your data to ensure the best possible service from us and so we can tailor our online promotion of your business to achieve the best results for you.
Collection of Data
We collect information on a voluntary basis directly from our clients. This information is collected via face to face meetings, on the phone, through email or from your existing online presence.
Details we will collect
We will collect contact details including your name, address, contact telephone numbers and email address. We will collect information about your business and your current online and social media presence and the monthly budget for Social Media campaigns.
What we do with your data
We use your data to ensure that we are able to offer the best possible service to you. The better we understand your business the better the results we can achieve for you and your business.
We will use your contact details to keep in touch with you regularly and keep you up to date on progress and set up face to face meetings.
We will use your contact details to raise contracts and financial paperwork.
Your data, including your contact details, will never be shared with anyone without your permission.
Website, Cookies and Electronic Communication
We will use your email address to send you communications pertinent our business. Your email address will not be disclosed to any other party without your permission.
The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies. Please check these policies before you submit any personal information to these websites
Storage of Information
All information collected will be held on electronic email and electronic documents, all of which are stored on computers which are password protected and only accessible to the Data Controller and the Data Processor of Active Social Media Ltd. The passwords are frequently changed.
Disclosure of Information
We may disclose your personal information to third parties when permitted by law. These suppliers’ use of your personal data may be subject to their own privacy policies, which are available on their websites. These third parties include
• Our accountancy firm
• Our provider of file storage and management
We will retain your contact and business information collected from you while we have ongoing legitimate business need to do so.
Should a client leave us their personal data will be retained for a period of one year in case the you wish to return to us. Financial account data will be retained for a period of six years from the end of the last company financial year that they relate too in line with HMRC Rules.
We strongly believe in protecting the privacy of children. Due to the nature of our business we do not need to collect information about children.
You can edit your personal details whenever you wish. We maintain a procedure in order to help you confirm that your personal information remains correct and up-to-date which is done with direct contact with us by e-mail/post/telephone.
In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided below.
If we have collected and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal.
You have the right to be forgotten and your details to be removed from systems that we use to process your personal data.
If you have any privacy-related questions or unresolved problems, you may contact us using the information below.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Please see the ICO website for further information on the above rights:
Who will work with and have access to your data
The Data Controller for Active Social Media Ltd is Marc Dodd and he has overall control over who sees your data and who works with it. The data is shared with the Data Processor who is Laura Williams. Modifications to your data will be carried out by the Data Controller and the Data Processor only.
Updating This Policy
Active Social Media Ltd
Lower Ley Barn
Lower Ley Lane
Tel: 07725 244007
Dated 25th May 2018